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DCC has answered a variety of calls

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Dakota Communications Center director Diane Lind is making the rounds to Dakota County cities letting them know how operations at the county's 911 dispatch center are going.

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On July 13, Lind presented to the Rosemount city council and shared some pretty interesting numbers.

In 2010 the DCC had 306,618 Computer Aided Dispatch events. Of those 13,306 were for Rosemount. Calls were picked up within seven seconds 88.2 percent of the time, within 10 seconds 93.9 percent of the time and within 20 seconds 98.7 percent of the time.

Countywide 287,762 of the calls were for law enforcement. Rosemount made up 12,676 of those calls. Fire and EMS calls accounted for 18,856. In Rosemount 630 calls were for fire.

For law enforcement call processing, times averaged 1 minute and 39 seconds, for structure fires 1 minute and 10 seconds and for medical calls 1 minute and 29 seconds.

Lind said they are always looking for ways to improve and become more efficient.

In 2010 the DCC had a bit of an anomaly come up. Dispatchers helped deliver seven babies over the phone.

Lind said the dispatchers involved got stork pins. They hope the trend will stop with 2010 though.

Coming up later this year the DCC will update to Premiere One CAD. Lind said the organization also is preparing to switch to narrow banding for sirens and pagers, which is a Federal Communications Commission requirement by 2013.

Technology is one of the biggest challenges the DCC faces, said Lind. She said cell phones cause trouble because dispatchers only receive the latitude and longitude of where the call is coming from. If it's a multi-level structure that can cause problems because they don't know where in the building the call is coming from.

Lind said they are also looking at how text messaging could be used to report an emergency.

The DCC opened in early 2008. The center serves eleven cities and townships in Dakota County. The DCC is equipped with an 800 megahertz digital radio communications system to allow police, fire, EMS and sheriff's personnel in multiple jurisdictions to communicate with each other, enhancing the interoperability of radio systems among all first responders.

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Emily Zimmer
Emily Zimmer has worked as a staff writer for the Rosemount Town Pages since 2007. She has a degree in journalism from Minnesota State University, Mankato. Outside of work, Emily enjoys running, reading and gardening. You can follow Emily's gardening adventures at the Areavoices blog East of Weedin'
(651) 460-6606
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