Andrea Langworthy's column: Happy motoring
This was going to be a treatise on customer satisfaction, a big issue with me, but the more I wrote, the more it turned into a piece about employee enthusiasm. Something I seem to encounter less and less.
I was a “shop ’til you drop” person once but those days are over. My husband and I make a good team, though. I talk to store personnel on the phone, ask them to hold whatever we need and he happily picks it up.