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Andrea Langworthy's column: Happy motoring

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This was going to be a treatise on customer satisfaction, a big issue with me, but the more I wrote, the more it turned into a piece about employee enthusiasm. Something I seem to encounter less and less.

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I was a “shop ’til you drop” person once but those days are over. My husband and I make a good team, though. I talk to store personnel on the phone, ask them to hold whatever we need and he happily picks it up.

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